All UK orders are sent via Royal Mail Tracked 48. Once dispatched, delivery usually takes 2–3 working days. If you’ve selected Next Day Delivery, your order will arrive the next working day after dispatch.

Personalised items are made to order and dispatched within 5–7 working days. Non-personalised pieces are typically dispatched within 1–3 working days.

Yes, we do! International orders are shipped via a tracked service. Delivery times vary depending on the destination, but most orders arrive within 7–14 working days from dispatch.

Please note: customers are responsible for any customs or import charges that may apply.

We accept returns on non-personalised, non-pierced items within 14 days of delivery. Items must be unworn, unused, and in their original packaging.

We’re unable to accept returns on:

• Personalised or made-to-order items, unless faulty

• Earrings or other pierced jewellery if the hygiene seal has been broken

To arrange a return, just email us at [your email address] and we’ll guide you through the process.

If you’ve just placed your order and need to make a change, please contact us as soon as possible. If your item hasn’t yet gone into production, we’ll do our best to make the adjustment.

Yes! If you have something special in mind or would like to tweak one of our existing pieces, we’re happy to help. Simply reach out and we’ll chat through the options.

Of course. Select Next Day Delivery at checkout for quicker dispatch. If you’re ordering a personalised item and need it sooner than our usual timeframe, please contact us before ordering — we’ll always try to help.

All orders are beautifully packaged with care, making them perfect for gifting. If your order is a gift, let us know — we’re happy to include a hand-written gift note at no extra charge.