Terms & Conditions

Last updated: 15/05/2025

Welcome to Wilde Bridal. By placing an order with us or using our website, you are agreeing to the following terms and conditions. Please read them carefully before ordering.

About Us
Wilde Bridal is a UK-based business specialising in bridal accessories and personalised pieces.
Our website is operated by Wilde Bridal.
You can contact us at:
📧 Email: sophielewis391@gmail.com

Ordering

  • Once your order is placed, you will receive a confirmation email. This confirms that we have received your order but does not guarantee acceptance.

  • We reserve the right to cancel an order if a product is unavailable, there is an error in the pricing or product description, or for any other reasonable reason.

  • By placing an order, you confirm that all details provided are accurate and you have permission to use the payment method.

Personalised Items

  • Please ensure all personalisation details are correct before placing your order. We are not responsible for errors submitted by the customer.

  • Personalised and made-to-order items take 5–7 working days to be dispatched.

  • As personalised items are custom made, they are non-refundable unless faulty or incorrect.

Pricing & Payment

  • All prices are listed in GBP (£) and include VAT where applicable.

  • Payment must be made in full at the time of ordering.

  • We accept secure payments via Stripe, PayPal, and other trusted providers.

Shipping

  • UK orders are shipped via Royal Mail Tracked 48 as standard.

  • Next Day Delivery is available at checkout on eligible orders.

  • International shipping is available, with delivery times and costs depending on location.

  • Customers are responsible for any customs or import duties for international orders.

  • Wilde Bridal is not liable for delivery delays once items are in the hands of the courier.

Returns & Refunds

  • Non-personalised, non-pierced items may be returned within 14 days of delivery, provided they are unworn, unused, and in original packaging.

  • Earrings and other pierced jewellery are non-returnable if the hygiene seal has been broken.

  • To request a return, please email us with your order number and reason for return.

  • Customers are responsible for return postage unless the item is faulty or incorrect.

Intellectual Property

All designs, content, product photography and branding on our website are the property of Wilde Bridal. Reproduction, copying, or redistribution without permission is strictly prohibited.

Limitation of Liability

We do our best to ensure all product descriptions and images are accurate. However, slight variations in colour or material may occur due to screen differences or natural materials. Wilde Bridal is not liable for any indirect or consequential loss resulting from the use of our products or services.

Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Any changes will be posted on this page, and it is your responsibility to check them before ordering.

Contact Us

If you have any questions about these terms, your order, or anything else, feel free to contact us: 📧 Email: sophielewis391@gmail.com.